Your information, treated with thoughtful care
This Privacy Policy explains how Joyful Radiance handles personal information connected with our luxury casino hotel, website, guest enquiries and in-person venue in Blacktown, NSW.
It applies to prospective guests, hotel visitors, event contacts and website users.
Details needed to host you well
We may collect identification and contact details, booking and visit preferences, enquiry content, transaction records, event requirements and accessibility requests you choose to share.
Digital interactions
Our website may record device, browser, approximate location, referral and page interaction information through permitted technologies.
Purpose-led processing
We use information to answer enquiries, arrange accommodation and events, deliver guest service, maintain safety, administer venue operations and meet legal obligations.
Where permitted, we may use contact preferences and service history to improve experiences or share relevant Joyful Radiance news.
Deliver
Coordinate stays, dining, events and in-person casino hospitality.
Protect
Support security, responsible venue use and fraud prevention.
Improve
Understand service performance and refine guest journeys.
Limited to legitimate needs
We may share relevant information with trusted technology, payment, booking, professional, security and venue service providers acting under appropriate obligations.
Required disclosure
Information may be disclosed where law requires it or when reasonably necessary to protect guests, rights, safety and venue integrity.
We do not trade guest information as a commodity.
Providers receive information relevant to their role.
Some providers may process data outside Australia with suitable safeguards.
Practical protection throughout the lifecycle
We use administrative, physical and technical measures suited to the information and service involved.
Retention
Records are kept only as long as reasonably needed for their purpose, lawful business requirements, dispute management and applicable obligations.
Stay informed and in control
You may contact us to request access to or correction of personal information we hold, subject to identity verification and legal exceptions.
You may withdraw optional marketing consent and manage website technologies as explained in our Cookie Policy.
Ask what information is held about you.
Help us keep relevant details accurate.
Raise a concern for review and response.
Questions are welcome
Email joyfulradiance@gmail.com or phone +61 489 147 828. These contact details are displayed as plain text for your security and convenience.
We may update this policy as services, practices or legal requirements change. The published version applies from its posting date.
Contact guest care